Terms & Conditions

Effective Date: 18.09.2025

Welcome to Khanaposhi (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our services, including online ordering, takeaway, and delivery. By using our services, you agree to comply with these Terms.


1. Eligibility

You must be at least 18 years old to place an order. By ordering from Khanaposhi, you represent that you meet this requirement or have parental/guardian consent.


2. Ordering & Payment

  • Orders can be placed through our website, phone, or in-person at our store.

  • All prices are listed in [Insert Currency] and are inclusive/exclusive of applicable taxes (mention as per your local law).

  • Payment must be made via accepted payment methods (cash, card, UPI, or online gateways).

  • Orders will be confirmed only after successful payment (for prepaid orders).


3. Takeaway & Delivery

  • Delivery Area: We deliver only within our specified delivery area. Delivery charges may apply.

  • Delivery Time: Estimated delivery times are provided for convenience and may vary due to traffic, weather, or other conditions.

  • Pickup Orders: For takeaway orders, please collect your order within the specified time to ensure food freshness.


4. Cancellations & Refunds

  • Cancellations: Orders once confirmed cannot be canceled after [Insert Time Limit, e.g., 5 minutes].

  • Refunds: Refunds will be processed only for orders canceled within the allowed time or if there is an error on our part (e.g., wrong item delivered).

  • Processing Time: Refunds will be credited to the original payment method within [Insert Number] business days.


5. Allergies & Food Safety

  • We prepare food in a kitchen that handles allergens such as nuts, dairy, gluten, and soy.

  • Customers with allergies must inform us while placing the order. We will try our best but cannot guarantee zero cross-contamination.


6. Use of Website

  • You agree not to misuse our website or engage in activities that may harm our operations, such as hacking or spamming.

  • Content on our website, including menus, images, and logos, are owned by Khanaposhi and may not be used without permission.


7. Limitation of Liability

Khanaposhi will not be liable for:

  • Delays or failures caused by events outside our reasonable control (e.g., natural disasters, strikes, technical failures).

  • Any indirect, incidental, or consequential damages arising from the use of our services.


8. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted with a new Effective Date. Continued use of our services constitutes acceptance of the updated Terms.


9. Contact Us

For questions or concerns about these Terms, you can contact us:

  • Phone: [Insert Phone Number]

  • Email: [Insert Email Address]

  • Address: [Insert Business Address]

  • Website: [Insert Website URL]